With these pieces of information, we can see if anything glaring about the system is the issue. Once we have the system information up and running we are going to look for some specific pieces of information. To do so, go to the Windows Start Menu and search “System information”. The best place to start is by getting information about your system. Now that we know have an idea of where the issue is stemming from we need to gather information. We will proceed with this case and look at how to troubleshoot this type of issue from here on out. On the opposite side of the spectrum say the issue only happens on one computer with any file used, this would be a system/install issue. For instance, if this only occurs with one file on any computer it is used on, it is likely a file issue and will need to be looked at closely by a GoEngineer Technical Support Engineer. How you proceed is determined by how you answered those questions.

When did this start? What happened on your computer around that time?.

Does this same behavior occur on another computer?.

Where is this file located? Is it local, in PDM, or on a network?.

This can be determined by asking some questions. The first step to identifying what caused the crash is to determine where the issue is stemming from: such as the files you are using, the environment SOLIDWORKS is installed on, or the installation of SOLIDWORKS itself.

Note: This process will not work well with random occurrences as it requires some repeatability. In this guide, I will discuss some steps for how to troubleshoot SOLIDWORKS crashes, especially if this is a steady occurrence. Everyone who has used SOLIDWORKS has at one time or another experienced a crash whether that be a one time instance or a steady occurrence.

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